Sunil Serrao
Senior manager of loyalty and CRM at Kenya Airways responsible for building the Asante Rewards program; experienced loyalty professional who previously worked with Kingfisher, Gulf Air, Qatar Airways, and others.
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Mar 10, 2026 • 30min
Kenya Airways Asante Rewards Explained with Sunil from Kenya Airways | Ep 281
Sunil Serrao, senior manager of loyalty and CRM at Kenya Airways with 20+ years in airline loyalty, talks about launching Asante Rewards and migrating from Flying Blue. He covers membership makeup and growth, tier structure and fast status matches, the Status Booster product, booking channels, Kenya travel highlights, and upcoming roadmap items like points buying and a co‑brand card.
