Sanjana Parulekar

Sanjana Parulekar, Senior VP of Product Marketing for AI at Salesforce, dives deep into scaling Agent Force within enterprises. She discusses the importance of preparing unstructured data for AI, emphasizing the role of Data360 and rapid pilot deployments like William-Sonoma's. The conversation explores clever integration through MuleSoft, balancing deterministic workflows with LLM creativity, and overcoming change management hurdles. Sanjana also shares insights on voice agents and how businesses can optimize operations, leading to significant productivity gains.

Sanjana Parulekar, SVP of Product Marketing for Agentforce at Salesforce, who builds agentic AI for enterprises. She explains how AI has moved beyond LLMs into agentic systems that combine business logic, data and workflows. They cover balancing creativity with correctness, solving the last-mile to production, and how agents will become ordinary tools in a few years.