Pete Nordstrom

Pete Nordstrom, longtime Nordstrom executive who grew up in the family business, reflects on 125 years of retail and the company’s customer-first DNA. He recounts growing through store roles, building an integrated online and Rack ecosystem, and why taking the company private was the right strategic move. Short, candid stories highlight service, curation and the enduring case for the modern department store.

Pete Nordstrom, co-CEO of Nordstrom and a fourth-generation family member, shares insights into his family's retail legacy. He reflects on Nordstrom's early days, the company's public transition, and a strong focus on customer service. The conversation highlights the brand's strategy in adapting to online commerce and the importance of curated partnerships, like Topshop, to attract younger shoppers. Pete emphasizes investing in customer experiences post-private investment, as the retail landscape continues to evolve.

In this insightful discussion, PayPal's Alex Chriss delves into enabling small-business resilience through digital payments. Land O'Lakes' Beth Ford shares her mission to uplift rural America and strengthen community ties. Bob Jordan from Southwest Airlines emphasizes an employee-first culture, while Ynon Kreiz of Mattel highlights the emotional impact of brand evolution. GSK's Emma Walmsley discusses innovation in healthcare R&D, and Nordstrom's Pete Nordstrom stresses staying relevant with a customer-centric approach. The leaders also tackle the integration of AI and the challenges posed by global competition.