DealBook Summit The New Rules for Leadership
Dec 8, 2025
In this insightful discussion, PayPal's Alex Chriss delves into enabling small-business resilience through digital payments. Land O'Lakes' Beth Ford shares her mission to uplift rural America and strengthen community ties. Bob Jordan from Southwest Airlines emphasizes an employee-first culture, while Ynon Kreiz of Mattel highlights the emotional impact of brand evolution. GSK's Emma Walmsley discusses innovation in healthcare R&D, and Nordstrom's Pete Nordstrom stresses staying relevant with a customer-centric approach. The leaders also tackle the integration of AI and the challenges posed by global competition.
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Episode notes
Company Care Creates Lasting Loyalty
- Bob Jordan shared a pilot's tragic loss and how Southwest's support created lifelong loyalty.
- He uses the story to illustrate company care for employees fueling exceptional customer service.
Use A Trusted Confidant To Process Stress
- Beth Ford uses her spouse as a sounding board and practices structured, no-advice 'downloads' each morning.
- Pairing with a trusted confidant helps process heavy decisions without seeking immediate solutions.
Own Tough People Decisions Quickly
- Bob Jordan says CEOs must own people decisions and act decisively on personnel matters.
- He advises balancing employee impact with customer needs and being clear that such calls are the CEO's responsibility.
