Matt Price
Founder and CEO of Crescendo, an AI-native customer experience platform; former longtime Zendesk executive focused on combining AI agents with forward-deployed human experts to improve customer service outcomes.
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46 snips
Feb 20, 2026 • 57min
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So
Matt Price, founder and CEO of Crescendo and former Zendesk exec, builds AI-native customer experience that blends AI agents with human experts. Conversation highlights LLMs as a CX inflection point. Multimodal AI handles voice, vision, and APIs. Discusses forward-deployed human experts, outcome-based pricing, and the future roles and structure of customer service.
20 snips
Jan 26, 2025 • 45min
#233 Matt Price: How Crescendo is Disrupting Customer Service with Gen AI
Matt Price, CEO of Crescendo, shares insights on how generative AI is reshaping customer service. He discusses Crescendo's innovative blend of AI and human expertise, highlighting its ability to deliver support in 56 languages. The conversation dives into the transformative potential of focusing on outcome-based service, which boosts employee engagement while minimizing turnover. Matt also explores the importance of effective integration and training, ensuring AI and human agents work harmoniously for improved customer satisfaction.
