Guy Galon
Chief Customer Success Officer at Obrela (Obrela/Ubrella in transcript), a customer success and cybersecurity leader with a technical background in software engineering and experience building CS hiring frameworks and AI capabilities.
Best podcasts with Guy Galon
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8 snips
Feb 6, 2026 • 16min
How Do You Measure AI Proficiency in Your CS Team? ft. Guy Galon (Obrela)
Guy Galon, CCO at Obrela and former software engineer, explains how he measures AI capability through curiosity and rapid experiments. He discusses building internal AI in cybersecurity, the Multifaceted CSM framework adding AI proficiency, and three big AI bets for 2026. Short timelines, CS influencing revenue forecasts, and managing AI agents round out the conversation.
Feb 23, 2026 • 35min
From Surprise Non-Renewal To Sales-CS Alignment w/ Guy Galon Chief CS & Revenue Leader at Obrela
Guy Galon, Chief Customer Officer at Obrela and author of the CS Cycle newsletter, shares tales of a surprise non-renewal and the hidden influencers who changed the outcome. He explores quiet QBRs as danger signs, selling implementations before product readiness, and how tight sales-CS alignment and post-mortems turn mistakes into learning. Practical frameworks and book recs sprinkled throughout.
