Danielle Crop
Executive VP of Digital Strategy & Alliances at WNS and former Chief Data Officer with experience at American Express and Albertsons, advising on AI adoption, data strategy, and transformation.
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Mar 23, 2026 • 56min
#352 AI Agents at Work: What Actually Breaks (and How to Fix It) with Danielle Crop, EVP Digital Strategy & Alliances at WNS
Danielle Crop, EVP of Digital Strategy & Alliances at WNS and former Chief Data Officer at American Express and Albertsons, guides a pragmatic take on AI agents. She discusses ring-fencing experiments, avoiding hallucinations, balancing curiosity with critical checks. Conversations cover data access choices, token costs, tone controls, governance for unstructured data, and tying AI plans to P&L.
