Amit RG
CEO of RichPanel, a customer support and CX platform for ecommerce; outspoken on AI-driven disruption to traditional SaaS and building agent-based solutions like returns portals and support automation.
Best podcasts with Amit RG
Ranked by the Snipd community
31 snips
Nov 11, 2025 • 1h 11min
AI & the Future of CX: Lean Teams, Better Workflows & New Revenue Levers - with Richpanel’s Amit RG
Amit RG, co-founder and CEO of Richpanel, an AI-centric CX platform, shares insights on modern customer experience. He discusses how automating tier-1 support can streamline workflows and enhance insights. The conversation dives into whether CX should belong under marketing or operations, revealing how proactive, self-service models can drive customer engagement. Amit highlights novel revenue opportunities through optimizing tracking pages and transforming warranty claims into upsell chances, showcasing a future where AI revolutionizes customer interactions and retention strategies.
14 snips
Mar 25, 2026 • 1h 10min
Why This CEO Is Building His Own SaaS Killer: Amit RG (RichPanel)
Amit RG, CEO of RichPanel — builder of CX tools for ecommerce — talks about AI agents upending traditional SaaS and why he’s betting on agent-based solutions. He discusses rapid AI diffusion, customer service automation, token vs per-ticket pricing, brand-driven distribution, and RichPanel’s new returns portal. Short, provocative, and focused on how teams and pricing models must adapt.
