Business Processes Simplified Podcast S4:E7 Allied Health Clinic Playbook Case Study with Renee Kelly
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Mar 20, 2026 Renee Kelly, an occupational therapist and founder of Lime Therapy, scaled her multidisciplinary allied health practice with SYSTEMology. She discusses embedding culture into practical systems. Short stories cover onboarding anxiety, finding a systems champion, team adoption, and how systemisation enabled a successful acquisition.
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From Solo OT To Multidisciplinary Allied Health Clinic
- Lime Therapy grew from a solo occupational therapist practice into a multidisciplinary allied health clinic adding physio, speech pathology and exercise physiology.
- Renee explains they operate both clinic-based private services and government contracts, which shaped their governance needs and service model.
Embed Culture Into Systems To Replicate Your DNA
- The Lime Way is the clinic's cultural DNA and was intentionally embedded into systems so new hires get the same standard without sitting beside the founder.
- Renee says packaging values into systems made the service replicable while preserving person-centred care.
Systemise Onboarding And Core Clinical Products Now
- Do systemise onboarding and core daily products so new clinicians reach the same standard quickly and reliably.
- Renee shares that before systemising she missed crucial information and had to spend excessive time personally training people.