E80: Talking Customer Centricity, CX and CRO w/ Michael Laps, Yoghurt Digital - At the Coalface Podcast - 2 June 2021

Michael is the Co-Founder and Director of Yoghurt Digital based in Sydney - https://www.yoghurtdigital.com.au Yoghurt specialises in Branding, User Experience Design/Research, Conversion Rate Optimisation and Digital Marketing. In this episode we discuss his world and how businesses can truly become more customer centric across all experiences and touch points.