The Official SaaStr Podcast: SaaS | Founders | Investors SaaStr 456: SaaStr CEO Jason Lemkin Shares 5 Interesting Learnings with ServiceNow, Palantir, and Snowflake
Jun 2, 2021
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Don't Rush Monetizing Partners
- Delay over-monetizing platform partners; focus first on becoming the category leader.
- Monetize partners later once the ecosystem naturally builds and lock-in is established.
World-Class Logo Retention Is Possible
- Extremely high logo retention is achievable in enterprise markets with deep process changes.
- ServiceNow retains 99% of logos, showing world-class retention is possible beyond the 80s–90s range.
Evolve Business Model Over Time
- Palantir evolved from customized, service-like engagements to software-like margins over time.
- It leveraged private capital and time to transform its business model before IPO.