Scaling Up Business with Bill Gallagher

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How to Lead with Emotional Intelligence with Susan Power

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Nov 12, 2025

Guest

Susan Power

Susan Power, Founder and CEO of PowerUp Leadership, joins to explore the nuances of effective leadership through emotional intelligence. She reflects on her personal leadership evolution, emphasizing the importance of authenticity and self-awareness over mere confidence. Susan shares techniques like using an emotional wheel and coaching methods to enhance emotional expression and regulation. The conversation also touches on how leadership skills directly influence sales performance and the challenges of delegating tasks while fostering team growth.

41:48

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INSIGHT

Strengths Reveal Leadership Limits

Knowing your CliftonStrengths clarifies operating strengths and limits.
Susan and Bill use strengths to explain where leaders overreach or underinvest in relationships.

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ADVICE

Check If You Really Want It

Ask whether you actually want a role or goal before committing to it.
Choose deliberately rather than being half-committed to avoid misaligned effort.

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ANECDOTE

Sales Leader Rebuilt Territory

A veteran sales leader doubted she could build a new territory after losing recurring accounts.
Within nine months she met and exceeded targets after mindset and planning shifts.

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Delegation: What are you still doing that your team should do?

02:56 • 2min

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Susan’s leadership evolution and learning managerial skills

05:20 • 3min

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Using strengths: CliftonStrengths impact on leadership

08:19 • 4min

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Energy and authenticity in public presence

12:49 • 2min

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How do leadership skills improve sales performance?

15:17 • 6min

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Belief and mindset: Why 'Why not me?' matters

20:57 • 5min

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How can leaders manage explosive emotions?

26:20 • 4min

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Emotional intelligence: Learning to feel and express

30:11 • 5min

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Succession planning and leadership readiness in hyper-growth firms

• Mentioned in 53 episodes

Awaken the Giant Within

Tony Robbins

In 'Awaken the Giant Within,' Tony Robbins offers a comprehensive program for self-mastery, helping readers to discover their true purpose, take control of their lives, and harness the forces that shape their destiny. The book emphasizes the importance of understanding and changing one's belief system, values, and daily habits. It introduces concepts such as Neuro Associative Conditioning (NAC) and the three decisions that control one's destiny: what to focus on, what things mean, and what actions to take. Robbins provides step-by-step exercises and a seven-day challenge to reshape various aspects of life, including emotional, physical, relationship, and financial destinies. The book stresses that everything we do is driven by the need to avoid pain or gain pleasure and teaches how to use these forces to achieve personal goals and transform one's life.

#1066

• Mentioned in 36 episodes

Emotional Agility

Get Unstuck, Embrace Change, and Thrive in Work and Life

Susan David, Ph.D

In 'Emotional Agility,' Susan David provides a roadmap for real behavioral change by teaching readers how to become more emotionally agile. Drawing on her extensive research, international consulting work, and personal experiences, David shares four key concepts that enable individuals to acknowledge uncomfortable emotions while detaching from them. This approach helps readers align their actions with their core values, leading to a life of growth and fulfillment. The book emphasizes the importance of self-acceptance, clear-sightedness, and an open mind in navigating life’s twists and turns.

What does it really take to lead powerfully and why does knowing yourself matter more than sounding confident?

In this episode, Bill sits down with Susan Power, Founder and CEO of PowerUp Leadership, for a conversation about what it takes to lead well in today’s world. Susan shares her personal evolution as a leader, from trying to “do it all” to embracing emotional intelligence, slowing down, and showing up as her full self.

They discuss how leadership isn’t about being louder or tougher, it’s about knowing how you operate, communicating clearly, and making space for others to grow. Susan uses with her high-growth clients, including emotional check-ins, mindset shifts, and coaching techniques to increase self-awareness.

Topics explored in this episode:

(06:45) The Path to Becoming a Leader

*Susan discusses how her leadership style has changed over the years.

*Play to your strengths.

*What does Susan struggle with the most in her leadership style?

(15:25) Communicate with Power

*The better leadership skills you have, the better you’ll be at sales.

*When things are hard, when you’re tired, just remember, you’re going to be okay.

*You need to believe in yourself in order to go for new heights.

(28:15) Leadership is Emotional; Lean Into It

*It’s okay to be emotional and expressive.

*Susan loves to use an emotional wheel to help her clients get dialed in on their feelings.

*Sometimes you have to slow down to pay attention to your body.

(31:35) How You Show Up Matters

*The value of coaching helps you increase your self-awareness.

*It’s okay to give people a heads up on how you operate.

*Most people don’t know what their weaknesses are.

Thanks to Susan Power for being on the show!

Learn more about Susan here: https://powerupleadership.ca

Connect with Susan: https://www.linkedin.com/company/powerupleadership/

Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.

Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop

Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall

Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach

Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.

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Mentioned in this episode:

Busy is Broken book

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