The Lifestyle Practice Podcast For Dentists 80. Empowering YOUR Dental Team To Be 10's!!
Mar 19, 2021
Justin Short, a dental practice coach who builds high-performing, lifestyle-focused teams. He walks through rating team members, when to remove low performers, and how to coach sixes and sevens up. He explains tough hiring funnels, front-loaded training, cross-training, and keeping overhead lean while creating a seamless patient experience.
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Rank Your Team To Spot Weak Links
- Rate every team member 1 to 10 to identify weak links quickly.
- Justin Short recommends replacing anyone rated 5 or below and working intentionally to move 6–7s to 8+.
Firing The Wrong Person Sparked Big Growth
- Justin Short delayed firing a long-tenured employee out of fear, then let her go and production jumped by several hundred thousand that year.
- He only lost about a dozen mostly close-friend patients, proving the decision accelerated growth.
Front Load Team Training For Long-Term Gain
- Be intentional and front-load training: list every issue for weeks, then address them one-by-one with the team.
- Read books like The Nordstrom Way and Raving Fans together and meet frequently early, then taper meetings over time.
