Business Velocity - The Five Facets of Business™ Podcast 'The Problem with Operating Systems' with Hannah and Dave
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Mar 2, 2026 They dig into why operating systems in business often fail and which common mistakes trip teams up. They outline a practical five-part framework for building systems that actually stick. They explain how coaching and aligned leader behavior unlock implementation. They walk through a launch-to-execute flow and a revenue ops example showing cross-team connectivity.
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Client Call Revealed Why Systems Fail
- Dave recalled a client, Lori, who said their OS was only 25% used and not delivering results.
- That failure led Dave to identify three fixes: implement fully, provide hands-on partnership, and align systems with leader behavior.
Implement The Whole System With A Partner
- Do implement an operating system fully rather than using 10–25% of it, because partial adoption won't create intended results.
- Do secure an implementation partner/coach who works alongside you and coach leaders to adopt behaviors that sustain the system.
Systems Only Work When Leadership Evolves
- Dave emphasized systems are more than tools; they require aligned leadership behavior to stick.
- Sustained results come when leaders evolve alongside the OS as the business grows from $3M to $5M and beyond.