The QBQ! Podcast Great Hospitality Starts with Better Questions: The QBQ Approach to Restaurant Leadership and Accountability
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Jan 7, 2026 Vince Lanni, restaurant operator and founder of Serve Up Strategies, helps independents scale without stress. He talks about shifting from reacting to leading. Short, practical ideas on training, proactive accountability, empowering staff, asking two weekly questions, and building systems that prevent fires.
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From Server To Restaurant Consultant
- Vince Lanni fell into the restaurant industry after moving to Nashville and waiting tables, which led him to manage multiple restaurants and form Serve Up Strategies.
- He loved hospitality's fast rewards and used those early successes to build a restaurant growth program focused on culture, systems, and leadership.
Lead With Why Not Just How
- Leading people requires asking why questions to reveal purpose, not just what/when/how used for systems and processes.
- Communicating the why helps teams understand procedures and builds ownership rather than blaming them for not following rules.
Replace Blame Questions With What Can I Do
- Stop asking blame-focused questions like why isn't this person doing this and instead ask what can I do to explain, train, or redesign the process.
- Redefine training programs and communication methods to remove recurring performance gaps.
