Marc Benioff Goes All-in On Slackbot to Drive Agentic Enterprise

In today’s Cloud Wars Minute, I explore how Salesforce is betting big on Slackbot to power the AI agentic enterprise.

Highlights

00:02 — We are seeing enormous changes take place among the leading enterprise applications vendors, with the rise of AI. Business customers are expecting a different way of working here in the emergence of the AI Economy. So at Salesforce, I believe Marc Benioff has decided to go all in on Slackbot to drive what Salesforce is calling the AI agentic enterprise.

00:29 — Now this is critical, because Salesforce is the largest enterprise applications vendor in the world. It also has an $800 million Agentforce business that it has built up, and it's taking both of those key components from agentic AI and also their enterprise apps business, and sort of putting those under the control of the orchestration of Slackbot, a brand new product.

01:15 — Benioff said that we are seeing in the business world the very beginnings of an AI agentic divide, where he said, on the one hand, there are customers that have understood the way they need to get into this, how to use agentic AI to do things better. And then, on the other hand, coming in there, saying, "Ah, you know, I'm not sure. I'm going to sit back and wait for this."

02:08 — He said Slackbot is already the fastest-growing feature ever in the history of Salesforce. He said it might be the fastest-growing feature in all of enterprise technology. And secondly — this is pretty wild — he said Slackbot and Slack are already disintermediating Salesforce.

04:36 — And he said, it’s our job not to just sit back and scratch our heads about this, but to help companies be able to address these changes, get out in front of them, get on top of them. And Salesforce believes that Slack and Slackbot, in particular, are going to be the ways that that happens.

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