Should Product Ops aim to be redundant? | Hugo Froes

Hugo Froes, Head of Product Operations at OLX, shares his insights on the role of product ops in scaling organizations. He argues that product ops should aim to become redundant by removing friction and optimizing processes. Hugo discusses the critical moments when product ops become essential, how to structure them effectively, and the importance of collaboration. He also warns against rigidity, highlights best practices for starting product ops, and reframes critics’ views by positioning product ops as enabling teams. A must-listen for those in product management!