Legal Innovation Spotlight Rethinking Intranets as Digital Workplaces
Feb 25, 2026
Brandie Knox, Principal and Creative Director of Knox Design Strategy and CEO of Moxx App, specializes in legal design and digital workplace strategy. She discusses reframing intranets into unified digital workplaces. Topics include reducing the toggle tax, AI for policy and knowledge access, discovery-driven design, and trade-offs of build versus buy for law firms.
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Specializing In Law Firms Accelerates Design Effectiveness
- Focusing exclusively on law firms builds deep domain knowledge that speeds design decisions and stakeholder trust.
- Brandie Knox cites repeated exposures to firm operations, precedents, and culture across firm sizes as the differentiator.
Run Layered Discovery Workshops
- Run a staged discovery: start with core KM/technology stakeholders, then workshop practice managers, HR, and business units.
- Ask focused workflow questions and review current-state artifacts to reveal pain points beyond visual design.
Include Varied Voices And Manage Squeaky Wheels Early
- Insist on diverse workshop participants from partners to support staff and request the stakeholder list up front.
- Flag likely 'squeaky wheels' so you can prepare answers or alternative solutions when they demand changes.