Build Versus Buy: Long-Term Support Costs

Ted sits down with Brandie Knox, CEO at Moxx App, to discuss legal design, digital workplaces, and what it really takes to build technology lawyers will actually use. From stakeholder discovery and project management to AI-enabled workflows and the hidden cost of the “toggle tax,” Brandie shares her expertise in legal design strategy and law firm technology. Grounded in real-world delivery, this conversation offers practical lessons for law professionals looking to improve productivity, adoption, and collaboration through smarter design.