Talking Roadmaps

What’s the shape of your Product Ops, and should it change? | Anna Prevo

12 snips
Feb 27, 2026
Anna Prevo, Head of Product Operations at Ceros with a background in product management and release engineering. She talks about why product ops is essential plumbing for product teams. She outlines core pillars like data, process governance, launch ops, and enablement. She discusses cross-functional empathy, iterative implementation, common anti-patterns, and how to scale product ops from one person.
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INSIGHT

Product Ops Is The Invisible Plumbing

  • Product operations is already happening implicitly and becomes critical as companies scale past ~50–100 people to free product managers from operational work.
  • Anna compares it to plumbing: centralizing ops lets product leaders focus on vision while ops handles tech stack, processes, and data plumbing.
ADVICE

Structure Product Ops Around Three Pillars

  • Build product ops around three pillars: data & insights, process governance, and tech stack/launch enablement tailored to your business model.
  • Weight each pillar differently for sales-led versus product-led companies to match where the pain points are.
ADVICE

Keep Product Ops Supportive Not Visionary

  • Separate supportive systems work from visionary product work and clarify roles through mindset not strict templates.
  • Do many one-on-ones, listen, and define product ops as 'supportive leadership' while product PMs keep roadmap ownership.
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