Supply Chain Now

Cut costs. Win loyalty. Carrier strategies built for a changing world.

Sep 17, 2025
Guest
John Wharff
Guest
Lori Boyer
Lori Boyer, Director of Content at EasyPost, and John Wharff, Director of Sales and Solutions Engineering, dive deep into the evolving landscape of shipping carriers. They explore how UPS, FedEx, and USPS are adjusting their strategies for peak season and why regional players like Amazon are gaining traction. John emphasizes the necessity of diversifying carrier choices and leveraging data for better decision-making. The duo also discusses innovative shipping solutions that enhance customer satisfaction and build brand loyalty in challenging market conditions.
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ADVICE

Automate WISMO And Communicate

  • Automate WISMO messages and tracking to reduce customer service load and improve transparency.
  • Notify customers proactively when exceptions occur to maintain trust and lower churn.
ADVICE

Rate-Shop Every Shipment

  • Start rate-shopping every shipment to capture lower-cost carrier options and avoid leaving money on the table.
  • Use fast comparison tools to account for dynamic surcharges and weekend fees.
ADVICE

Fix Packaging And File Claims

  • Right-size packaging to cut dimensional weight costs and avoid oversized fees.
  • File USPS claims promptly because many shippers leave money unclaimed.
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