Builder Stories Scaling a Remodeling Business to $9M in Six Years | Steve Young of HHI Builders
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Mar 18, 2026 Steve Young, design-build remodeler and co-owner of HHI Builders, scaled his company to $9M with a focus on large $300K remodels. He discusses project director workflows that streamline client communication. He shares early pricing missteps, how coaching sharpened systems, and how AI and tools like JobTread speed estimating and improve close rates.
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Project Director Model Improves Client Experience
- Use project directors as the consistent client liaison from sale through completion to improve communication.
- At HHI Builders project directors sell, oversee design issues, and remain the client's point person while project managers handle day-to-day site work.
Start Charging For Design Immediately
- Charge for design and adopt a design-build workflow to avoid scope confusion and reduce change orders.
- Steve Young credits Ken Combs and switching to paid design for turning their company from losing-money jobs into structured, sellable projects.
Two Years Of Underpricing Nearly Bankrupted Us
- Early on HHI undervalued jobs and lost money by guessing prices and giving away time.
- Steve says they 'worked our butts off for two years' and realized pricing and process changes were essential to survive.