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In this episode, Kristin talks with Cindy Darnell of Element about how personal accountability shapes everything from team dynamics and customer service to parenting and career growth. Cindy shares how QBQ helped her move from blame to ownership, influenced her leadership journey, and continues to guide her mindset at work and at home. A powerful reminder that no matter the role, the path forward always starts with what we choose to do.

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Careers Aren't Straight Lines: Taking Ownership from Customer Service to Operational Excellence