Supply Chain Now The Buzz: AI Workflows, Workforce Shifts & the Fight Against Fraudulent Returns
Feb 20, 2026
Jimmy Sebastian, VP of AI Products at FourKites, builds explainable AI agents and the Loft platform to automate supply chain workflows. He discusses AI workflow platforms that speed deployment and agility. He talks about aligning automation with upskilling, Gen Z’s interest in skilled trades, and rising fraudulent returns and tech responses.
AI Snips
Chapters
Transcript
Episode notes
Digital Transformation Is Change Management
- Digital transformation is a change management challenge, not just a technology project.
- Rick McDonald stresses leaders must boost digital fluency, redesign workflows, and change mindsets to capture AI ROI.
X Ray AI Catches Return Fraud
- Clarity startup uses AI x‑rays to detect counterfeit or swapped components in sealed return packages.
- Scott Luton recounts touring a Returns Processing Center and demos showing detection without opening boxes.
Returns Fraud Is A Major P&L Issue
- Returns are a growing P&L crisis with substantial fraud.
- The Wall Street Journal figure noted: U.S. returns were 15.8% of purchases and ~9% of those returns were fraudulent.