To Care is Human We're All Emotional Beings: That's What It Is to Be Human
Oct 9, 2023
Ben Larson, Experience Advisor at Baylor Scott & White Health who trains clinicians in relationship-centered communication. He talks about how human connection prevents errors and builds trust. He shares ways to reconnect to purpose, coach with curiosity and strengths, and use brief empathy statements to open honest conversations.
AI Snips
Chapters
Transcript
Episode notes
Communication Drives Safety
- Miscommunication drives a large share of healthcare errors and undermines safety.
- Focusing on clearer communication reduces mistakes and builds trust between clinicians and patients.
Bring Your Humanity To Care
- Be yourself and bring your humanity to every patient interaction instead of reciting scripts.
- Maintain excellent clinical care while prioritizing human connection to meet what patients truly crave.
Reconnect To Your Origin Story
- Remind staff to reconnect with their origin story and why they entered healthcare.
- Imagine the patient as somebody's someone to restore perspective during burnout and long shifts.