The Look & Sound of Leadership How Teams Fight
Sep 8, 2016
A lively look at how to turn team conflict into productive debate about what’s best for the business. Techniques include reframing turf fights into business-focused arguments and converting hostile nonverbals into open dialogue. Practical approaches for inviting signals into conversation and using curiosity to defuse power dynamics.
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Team Meeting Makeover Triggered Productive Pushback
- Tom Henschel recounts Sirhan's story about team conflict after a meeting makeover created more joint decision-making.
- Kelly demanded data before supporting Jared's project, prompting Jared to return with proof and raising the team's standards.
Fighting About The Business Beats Turf Battles
- Sirhan observed the team stopped fighting turf and began arguing about what's best for the business.
- That shift reframed disputes from personal attacks to debates over business rationale and evidence.
Eye Rolls Persisted After A Private Talk
- Sirhan describes Kelly's persistent nonverbal contempt: eye-rolling, sighing, and head-shaking during meetings.
- He first addressed it privately, got a grudging promise, but the behavior only shrank and still felt personal.