2407: How Webex is Shaping the Future of Hybrid Work and AI-Powered Customer Experiences

Today, I am honored to host Lorrissa Horton, the recently-appointed Chief Product Officer at Webex, who is shaping the future of hybrid work and collaboration technologies.

Webex, a Cisco company, is renowned for its end-to-end platform, providing robust solutions for both collaboration software and hardware. These offerings are designed to revolutionize the way we work and interact, tailoring to the evolving needs of hybrid workspaces and customer experience landscapes.

Since taking the helm, Lorrissa has focused on scaling the platform and driving innovations that align with Webex's mission to promote inclusivity. Her remarkable work and her creative approach to work-life integration have earned her recognition as one of the top Asian American business leaders today. A holder of over ten patents and an advocate for remote work, Lorrissa is truly a force to be reckoned with in the tech industry.

In this episode, we delve into the recent genAI announcement from Webex and their intriguing partnership with AT&T. We will also unpack Webex's vision for the future of customer experience, powered by artificial intelligence, as well as the remarkable strides they have made in the realm of cloud calling.

Don't miss this deep dive into the world of collaborative technologies with one of the industry's top leaders. Stay tuned for a thought-provoking conversation on the future of work, the role of AI in customer experience, and the intriguing crossroads of technology, leadership, and work-life balance.