The Fitness Business Podcast with Erin Dimond and Jordan Dugger EP | 717 - How To Get a Setter Into KPI and Filling Up Your Calendar With Calls
Let's talk about one of the fastest ways to lose money, lose momentum, and slowly start resenting your business.
It's not ads.
It's not the algorithm.
It's not even your offer.
It's a setter who is underperforming and you keep trying to "coach it out of them" while your calendar stays empty.
And here's what makes this tricky.
When a setter is underperforming, most business owners do one of two things.
They either micromanage every conversation like an FBI agent. Or they bury their head in the sand and hope next week magically improves.
Neither one works.
So today I'm going to show you exactly how to diagnose the true constraint when a setter isn't performing, and then how to lead the situation with a feedback rule that keeps your culture clean and your standards crystal clear.
Time Stamps:
(0:42) Underperforming Team Members
(3:34) IFCA Client Karrisa Example
(5:58) Start At The Result
(13:20) Don't Give Feedback 3 Times
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