Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Introduction
00:00 • 2min
How I Got Introduced to Service Design Through Chocolate on a Plane
01:49 • 2min
How to Create Great Services and Mid Services Before Design Thinking Appeared
03:26 • 2min
How to Create a Design Lab
05:10 • 3min
The Importance of Being in the Center
08:06 • 3min
The Importance of Instinct in Decision Making
10:47 • 2min
The Balance Between the Age of the Designer and the Time of the Facilitator
12:21 • 2min
Why Incentives to Design Matter
14:01 • 5min
How to Move Beyond Your Own KPIs
18:46 • 2min
How to Put Customer Feedback in a Structure
20:37 • 3min
How to Create Common Ground and Common KPIs
23:27 • 2min
Why Should We Talk Business and Design?
25:33 • 2min
How to Talk Business to Get Your Customers to Understand
27:42 • 1min
The Importance of Responsibility in Design
29:10 • 2min
The Importance of Empathy in Design
31:24 • 4min


