
Shelf Improvement Book Club Book 19 - How To Win Friends and Influence People By Dale Carnegie
Feb 9, 2024
Discussion of timeless people skills from Dale Carnegie covering criticism, sincere appreciation, and arousing eager wants. Stories and examples show how praise, tailored feedback, and small gestures build loyalty. Practical talk on using respect, names, and helpful service to influence relationships and collaboration.
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Change Behavior By Praising The Few Who Do Right
- Do avoid criticizing, condemning, or complaining and instead praise desired behavior to change group norms.
- Anna describes a foreman who praised workers wearing hard hats and got the whole site to comply happily.
Match Feedback To The Person's Needs
- Try tailoring feedback style to each person's sensitivity; some respond to praise, others to directness.
- Holly reflects on learning to greet staff and ask how they are to build rapport instead of focusing only on stats.
Letting A Child Play 'Mum' Turned Resistance Into Cooperation
- Holly recounts turning a stubborn child into cooperation by letting her role-play as 'mum' so she chose to eat cereal.
- The trick gave the child ownership and transformed resistance into participation.







