Talking HealthTech 282 - Giving patients what they deserve. Dr Tom Kelly, Heidi Health
Sep 8, 2022
Dr. Tom Kelly, CEO & co-Founder of Heidi Health, and his team discuss using artificial intelligence to bridge the gap in patient care. They explore the development of Heidi Health, the challenges faced in creating a comprehensive healthcare system, and the shift towards a better user experience in the GP space. They also discuss the value of virtual clinics and the role of AI and machine learning in improving the quality of care.
AI Snips
Chapters
Transcript
Episode notes
Rural GP Cases Sparked Heidi
- Tom Kelly was inspired to build Heidi after rural GP stints where missed care led to serious outcomes like a toe amputation and delayed bowel cancer diagnosis.
- Those specific cases shaped Heidi's mission to capture better histories and triage earlier without overburdening GPs.
Heidi As A Practice Management Skin
- Heidi acts as a 'skin' for practice management systems to handle bookings, intake, pre-written notes and post-visit communication.
- The product combines patient intake history, pre-filled summaries, forms and messaging to reduce friction across the patient journey.
Intake Converts Patient Answers Into Clinician Notes
- Heidi converts patient intake answers into clinician-style natural language notes and flags relevant differentials for the doctor.
- That translation bridges patient language to clinical phrasing like 'central non radiating chest pain' to speed documentation and safety checks.