12.11.19 Clark gets customer no service; Healthcare scam; Christmas spirit stories

Clark NEVER ever settles a personal score in any public forum. But he will share how he’s been able to solve a problem. Last year Clark bought a deal on a new MacBook for his son’s school work from Woot. When the keyboard malfunctioned, Clark took it in for repair and was informed the computer had been refurbished. Customer service at Woot is moot – Clark’s attempts at reaching them ignored. Clark filed a complaint with the BBB. Clark received a response from Woot offering a full refund after sending back the computer. The response gave no admission of guilt – but a full refund. When you have a customer service issue, don’t give up. Keep trying different approaches to get to a result. There are many different levers you can pull. Had they ignored the BBB, Clark would have attempted the arbitration.

Fraudsters are selling snake oil cures to the desperate terminally ill. Clinics have opened up around the country promising stem cell treatment cancer cures. The Washington Post reports one such clinic claimed an 80% cure rate, when actually they cured no one. The FDA is trying to go after these clinics but they morph to survive. Stem cell treatment become bogus blood treatments. Better to find a university based research center doing advanced work on the illness at hand.

The Atlanta Constitution reports on how a rideshare passenger and driver impacted each other’s lives. After getting acquainted during the ride, the benefactor passenger paid for the driver to finish her degree at GA State University. She worked 2 jobs, raised 3 sons and had run out of funds to finish her education. Passenger Kevin was so impressed with her life story, he was inspired to help her. He made his way to the registrar’s office, paid off her tuition and paid forward for the rest of her education. Now at 43, she has completed her degree. Now she aspires to attend law school! Story 2: USA Today reports how a MD real estate firm doled out bonuses to employees at total of $10M at the company Christmas party last weekend. Employees received $50K on average. The smartest capitalists share success with those who make it happen. Many in business who have a great year don’t think beyond themselves. But nothing substitutes for making an employee feel like an owner sharing in success.

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