Lancefield on the Line

Julian Birkinshaw: Fighting back in digital transformation

Jan 7, 2026
Julian Birkinshaw, academic leader and strategy scholar (now Dean of Ivey Business School), explores myths about digital disruption. He explains why incumbents can be resilient, the value of ambidexterity, and why fast-second moves often outperform first movers. Short experiments, symbolic leadership, and cautious use of generative AI are highlighted as practical approaches to lasting transformation.
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INSIGHT

Digital Mindset Is The Toughest Shift

  • The hardest transformation task is building a digital mindset across entrenched teams.
  • A digital mindset decentralizes attention to market signals so thousands of staff act on changing customer behaviour instead of ignoring it.
ADVICE

Prefer Fast Second Over First Mover

  • Avoid rushing to be the first mover; often a fast-second strategy wins.
  • Many winners (Amazon, Google) were not first; moving after early experimentation reduces risk of wasting huge resources on immature tech.
ADVICE

New CEOs Should Pause Before Big Bets

  • In early tenure avoid sweeping fast decisions on major strategic shifts; take time to think and bring people along.
  • Use incremental actions and only create separate units when a threat is truly disruptive, as with Auto Trader's disciplined spin-out.
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