Less Chatter, More Matter: The Communications Podcast #164 The evolution of internal communication (ft. Rachel Miller)
Apr 1, 2026
Rachel Miller, founder of All Things IC and author with 20+ years in internal communication. She traces the rise of internal comms during COVID. They discuss burnout from always-on messaging. Rachel outlines her Miller Framework for strategy. Practical advice for communicators and a focus on accessible, inclusive approaches round out the conversation.
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How Rachel Transitioned From Journalism To Consulting
- Rachel discovered internal comms in 2003 via a job search after four years as a journalist and fell in love with writing, interviewing and editing applied inside organisations.
- She spent a decade in-house then launched All Things IC in 2013 while on maternity leave and set a 90-day growth goal.
COVID Made Internal Comms Mission Critical
- COVID elevated internal comms from a 'nice to have' to essential, making comms the glue that kept organizations connected and safe.
- The period revealed belonging's importance and forced communicators into high-pressure, highly visible roles that changed expectations forever.
Intentionally Slow Down Post Pandemic Cadence
- Reset the pandemic-era 'always on' cadence by deliberately creating space in your channels and reducing frenetic updates.
- Rachel urges communicators to signal a return to usual rhythm themselves rather than waiting for permission from leaders.
