Awkward Silences #18 - Juggling Hardware and Software (and Service Design) Research with Susan Rice of Toast
May 30, 2019
Susan Rice from Toast discusses juggling hardware and software research, service design, and UX growth. She shares insights on designing point of sale systems, restaurant technology, and navigating product development. The team explores hardware prototyping, validation, customer empathy, and organizational alignment through artifacts, emphasizing the value of user research and meaningful customer experiences.
Chapters
Transcript
Episode notes
1 2 3 4 5
Intro
00:00 • 2min
Exploring Point of Sale Systems and Restaurant Technology Offerings
02:06 • 2min
Navigating Restaurant Operations and Service Design in Product Development
04:25 • 4min
Designing Hardware: Prototyping and Validation
08:11 • 17min
Creating Artifacts for Aligning Organizational Direction
25:00 • 3min