
#18 - Juggling Hardware and Software (and Service Design) Research with Susan Rice of Toast
Awkward Silences
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Intro
The chapter explores the challenges of designing physical hardware products at Toast, a company with a complex product range covering B2B, B2C, hardware, software, and service design components. Susan Rice, the head of product design and research, offers insights on the company's aggressive growth and the UX team's broad coverage across different product areas.
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