This week on Conflict Managed, we welcome Grant Freeman. Together we explore what it really means to be coachable and how openness, clarity, and curiosity shape strong teams and thriving businesses.
đź’ˇ Topics include:
• Serving small businesses well
• Clear communication: pick up the phone, Zoom, or Teams
• Avoid making rules for the lowest common denominator
• Catching your people doing something right
• Taking the pulse of your organization
• The difference between urgent and important
Good management doesn’t happen by accident. It’s built through honest dialogue and consistent care.
Conflict Managed is available wherever you listen to podcasts and on YouTube @ 3pconflictrestoration.
Grant Freeman is President at Thryv, which provides comprehensive business management tools—CRM, marketing automation, appointment scheduling, and reputation management—to over 350,000 small businesses across the U.S. Their platform aims to streamline operations, enhance customer engagement, and foster growth for local businesses
Grant’s prior title was Chief Customer Officer focusing on improving the client and employee experience to create highly engaged and happy clients. Grant remains focused on leading the global team responsible for acquisition, retention, operations and client success.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
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