Afternoon Cyber Tea with Ann Johnson From Silos to Solutions: Building Trust Through Transparent Cybersecurity Communications with Microsoft's Frank Shaw
Oct 14, 2025
Frank X. Shaw, Chief Communications Officer at Microsoft, provides a fascinating look at the intersection of communication and cybersecurity. He emphasizes the vital role of transparency and trust during cyber incidents. Frank discusses how breaking down silos enhances collaboration and the transformative impact of AI on crisis communications. He also shares strategies for combating misinformation and the importance of internal communication in fostering a culture of security awareness. Ultimately, he advocates for learning from failures as essential for growth in cyber resilience.
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Share Failures To Improve Industry Defenses
- Industry-wide transparency accelerates collective learning from incidents and improves defenses.
- Hiding breaches prevents others from learning and weakens the overall ecosystem.
Prepare Processes Before Adding AI
- Integrate AI into communications processes before crises so automation accelerates response.
- Redesign processes to identify what can be automated and what must remain human.
Win In Fragmented Influence Markets
- Influence is fragmented across many channels, so target the specific audiences and the influencers who reach them.
- Maintain trusted internal experts and channels to counter misinformation quickly.