Business of Software Podcast

Ep 1: Making Complex Products Obviously Awesome (with April Dunford)

12 snips
Jan 21, 2020
Explore the critical art of product positioning and its impact on customer perception. April Dunford shares her journey from engineering to marketing, illustrating the transformation of products through effective positioning strategies. Learn about overcoming stagnation by honing in on clear market value and customer needs. Discover how understanding market categories versus trends can revitalize brands, and enjoy anecdotes about the humorous challenges faced in mastering this essential marketing concept.
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ADVICE

Choose Market Category Wisely

  • Position your product in the right market category to trigger correct assumptions in customers' minds.
  • Correct category choice simplifies sales by clarifying competitors, features, customer, and pricing expectations.
ANECDOTE

Repositioned Email for Lawyers

  • A startup built "email for lawyers" but lacked basic email features like a calendar.
  • Repositioning as "team collaboration for lawyers" aligned the product with the right competitors and value, improving sales.
ANECDOTE

Database to Data Warehouse Shift

  • April joined a database startup with a unique fast-query feature but initially failed to sell because it was positioned as a general database.
  • Changing positioning to "data warehouse" transformed sales, roadmap, pricing, and revenue.
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