21 Hats Podcast

When Your Business and Your Values Collide

9 snips
Mar 3, 2026
Liz Piccarazzi, CEO of CityBin, talks hiring immigrants, installer travel safety, and balancing employee welfare with business needs. Kate Morgan, CEO of Boston Human Capital Partners, covers workplace values, confronting racist conduct, and when owners refuse clients. Paul Downs, CEO of Paul Downs Cabinetmakers, discusses client choices, company culture, and how values shape business decisions.
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ANECDOTE

Confronting Racism In Public Led To Business Clarity

  • Kate Morgan confronted four women loudly making racist remarks in a Mexican restaurant during the Super Bowl halftime and was asked to leave for being the aggressor.
  • She posted a video afterward, felt supported by the staff, and said she won't do business with people who loudly oppose her core values.
ADVICE

Refuse Clients Who Undermine Company Values

  • Do not do business with customers who actively and antagonistically violate your company's core values, because that harms team morale and culture.
  • Kate frames social justice as separate from politics and says she will find business elsewhere rather than compromise her values.
INSIGHT

People-First Businesses Can Reject Revenue For Culture

  • Paul Downs highlights the trade-off between taking all possible customers and preserving employee morale when clients conflict with company values.
  • He emphasized his product is his people, so cutting toxic clients improved company performance.
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