Radical Candor: Communication at Work The Fixable Framework : Solve Real Problems Quickly, Without Breaking Relationships with Frances Frei & Anne Morriss 7|42
7 snips
Dec 3, 2025 
Frances Frei, a Harvard Business School professor specializing in leadership and trust, joins her wife Anne Morriss, a bestselling author and CEO, to discuss quick problem-solving without sacrificing relationships. They introduce their five-day framework from 'Move Fast and Fix Things', sharing how proper sequencing can maintain trust while fostering speed. The duo explains their "trust triangle"—authenticity, logic, and empathy—and emphasizes the importance of addressing root causes over symptoms, helping listeners strengthen communication and leadership in their organizations.
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Google Churn Taught 'Bring People Along'
- Kim Scott described early Google churn: three direct reports left in weeks because she hadn't brought the team along.
- Her boss framed it as swinging a rope; it felt violent to people at the end, revealing missing persuasion and listening.
Combine Root Causes With Honest Dialogue
- Use at least three 'whys' (root-cause) and explicitly surface undiscussables to find the true problem.
- Combine Toyota-style analysis with team conversations to avoid stopping prematurely.
Fixing Gender Gaps With Targeted Coaching
- At HBS men had higher teaching ratings; men watched improvement videos while women judged themselves harshly.
- Frances Frei solved it by offering five-minute coached viewings, which closed the gap and scaled fairly.
