Super Data Science: ML & AI Podcast with Jon Krohn 445: Conversational A.I.
Feb 18, 2021
Sinan Ozdemir, Director of Data Science at Directly and former CTO of Kylie.ai, dives into the world of conversational AI. He discusses the ongoing challenges of keeping chatbots functional and the critical role of AutoML. Sinan shares insights from his unique experiences, from teaching calculus in non-traditional settings to his personal math tattoos. He emphasizes the blend of technical skills and cultural alignment needed in data science, as well as the evolution of customer support strategies during crises like COVID-19.
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Episode notes
COVID-19 Vocabulary
- A healthcare bot trained before 2020 wouldn't know COVID.
- This highlights how bots become outdated without constant updates.
Focus on Data Science
- Focus on data science, AI, and machine learning to improve client and community outcomes.
- Rely on specialized teams for DevOps, QA, and other support tasks.
Bot Efficiency
- Bots are often seen as inefficient, simply redirecting users to humans.
- One solution is continuous investment in AI pipelines for bot maintenance and updates.
