445: Conversational A.I.
Super Data Science: ML & AI Podcast with Jon Krohn
00:00
Navigating Customer Support in Crisis
This chapter examines the evolution of customer support strategies during the COVID-19 pandemic, particularly in the hospitality industry. It highlights the significance of adapting conversational AI systems to provide nuanced and contextually relevant responses to customer inquiries. By focusing on tailored communication, it aims to reduce customer frustration amid the uncertainties of changing guidelines and travel restrictions.
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Transcript
