3505: When Home Improvement Meets Real-Time Intelligence

Dec 1, 2025

Eppie Vojt, Chief Digital and AI Officer at West Shore Home, shares insights on revolutionizing the home remodeling industry with AI. He highlights how agentic systems streamline scheduling, permitting, and customer communication, dramatically improving certainty in project timelines. Eppie discusses fostering an AI-friendly culture that encourages teamwork and innovation. He envisions a future where tools like photogrammetry help customers get pricing without initial visits, marking a significant shift toward tech-enabled home improvement.

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INSIGHT

Certainty At Point Of Sale

West Shore uses agentic AI to deliver installation dates at point of sale, creating customer certainty before the consultant leaves.
Eppie says removing scheduling uncertainty reduces anxiety and improves the entire remodeling experience.

ADVICE

Get Your Data House In Order

Fix your data infrastructure first because reliable AI needs trusted, accessible data and APIs to work well.
Backtest models on years of projects to build confidence before deployment.

INSIGHT

Customer Certainty Trumps Speed Gains

The biggest business value of scheduling AI is improved customer experience and certainty, not massive timeline compression.
Eppie emphasizes shifting human staff to higher-value roles rather than cutting headcount.

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Have you ever wondered how an industry known for delays and uncertainty suddenly starts operating with the pace of a tech company? That thought stayed with me as I spoke with Eppie Vojt, the Chief Digital and AI Officer at West Shore Home. His team is bringing applied AI into home remodeling in a way that feels practical, grounded, and surprisingly human.

Eppie explains how a strong data foundation allowed them to introduce agentic systems without the usual chaos. Those systems now handle scheduling, permitting, forecasting, and communication in the background. The result is a level of certainty that customers rarely experience in remodeling. When someone signs a project, they already know the installation date. Hours of operational work happen silently, and that alone changes the entire experience.

We also talk about the culture that made this possible. Instead of forcing new tools onto teams, leadership encouraged small experiments and curiosity. That simple move flipped the mood internally. Departments began approaching Eppie with ideas rather than waiting to be pushed. The rollout was gradual, giving people time to shift into more valuable work without fear or disruption.

Looking ahead, Eppie sees huge potential in letting customers start their journey in different ways. Tools like photogrammetry and digital twins could help people get early pricing guidance without a full in-home visit. It reflects a bigger change across physical industries as AI becomes something that quietly supports accuracy, safety, and convenience.

If you care about real AI adoption rather than hype, this one offers a clear view into what works. I'd love to hear what stood out to you after listening.

Useful Links

Connect with Eppie Vojt on LinkedIn
Learn more about West Shore in this video

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