NARPM Radio How to Grow Your PM Business Through Processes
Oct 22, 2025
Join Kandise Varvil, co-founder of PM PathBuilders, as she unveils the transformative power of virtual assistants in property management. She discusses her journey from managing properties to leading VA teams and offers invaluable tips on delegating tasks effectively. Kandise emphasizes the critical alignment between sales and operations to boost efficiency and shares methods for obtaining team buy-in for new processes. Discover how automation streamlines workflows and enables PMs to manage larger portfolios without the need for costly hires.
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Work Through The Client Lifecycle
- Fix processes from the beginning of the client lifecycle: sales, onboarding, marketing, leasing, move-in, renewals, delinquencies, move-out.
- Start at the beginning because many downstream problems trace to earlier gaps.
Maintenance Fix Took 90 Days
- Pete recounts that maintenance issues caused sustained high churn until they built a focused maintenance process over 90 days.
- He warns you cannot fix everything at once and must go deep on one problem at a time.
Tech Won't Fix Buried Process Craters
- Buying software without diagnosing root causes often fails because tech hides deeper process issues.
- Solve underlying process and people problems before adding platforms meant to automate them.