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S14 E7: The Truth About DTC and Distribution (with Gulshan Kumar, CEO + Co-founder of Swishables)

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Nov 12, 2025
Gulshan Kumar, CEO and co-founder of Swishables, transforms the mundane world of mouthwash into a brand that resonates. He discusses the importance of distribution-first thinking for scaling products, revealing that true growth stems from selling channels rather than just the product itself. Gulshan emphasizes finding unique markets like hotels and restaurants and creating a brand moat against competition. He highlights the value of selling emotional outcomes, like confidence, and urges founders to focus on meaningful metrics over typical returns.
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ADVICE

Don't Default To Pay-To-Play

  • Don't assume pay-to-play is the only path; some categories lack that dynamic so you can innovate placement.
  • Explore creating new pay-to-play opportunities or owned placements when incumbents haven't offered them.
ANECDOTE

Water Category Spawned Many Copycats

  • Gulshan recounts the bottled water category exploding from two aluminum brands to twenty after they scaled.
  • He uses that history to warn founders that copycats validate your product but force focus on brand moat.
ADVICE

Prove Demand DTC Before Wide Retail

  • Start DTC first to gather data and prove demand before scaling into retail unless you already have retail relationships.
  • Use online sales to identify where you win and then target specific retail regions with an inch-wide, mile-deep strategy.
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