
Customer Confidential: Untold Stories of Earned Growth Ep. 217: Andy Cockburn | No Strings Attached: Genuine Referrals as the Secret to Earned Growth
6 snips
Jul 20, 2023 Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9
Introduction
00:00 • 2min
How to Maximize Social Capital in Your Referral Programs
02:17 • 2min
The Social Psychology of Referrals
04:20 • 3min
The Importance of Referrals
07:15 • 2min
The Importance of NPS in Referrals
09:12 • 2min
The Power of Referrals
11:24 • 3min
The Power of Extended Lifetime Value
14:10 • 3min
How to Track Extended Lifetime Value
16:49 • 4min
How to Optimize Your Referral Programs
20:21 • 4min
