Episode 95 – How the Founder of a Customer Experience Design Firm Scaled Himself by Building a Team

Profits take a big hit as a result of under delegation. Many leaders of boutiques would rather do something themselves than delegate it. This destroys morale and leads to high turnover. On this episode, Jeff Pruitt, CEO & Ed Borromeo, President of Tallwave share how they built a powerful leadership team by focusing on replication.

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