Pro Serv Podcast by Collective 54

Chris Fezza, RevOps pro and founder of Operatus with ~16 years of experience, shares his shift from in-house roles to running a consulting firm. He discusses flawed SaaS-style pricing, how training offers turned into done-for-you delivery, margin compression during rapid growth, hiring to standardize delivery, and tightening services and comp plans to protect profit.

Jonathan Slane, founder of Autobahn Consultants who helps growth-focused construction and healthcare firms with strategy and AI. He explains flipping the org chart to insert AI for entry-level work, how teams upskill and share margins, hiring dedicated AI talent, building retrieval-augmented agents like 'Jennifer', and urgent reasons to start AI projects now.

Dave McHerowich, founder of Maven, a Canadian agency focused on pharmaceutical brand marketing. He explains the pod structure versus traditional function-based teams. He covers pod economics, measuring profitability at project/brand/portfolio levels. He describes how pods scale leadership, solve the founder bottleneck, and require clear rules and role documentation.