Trust Is the Foundation of Healthcare AI with Solventum

Mar 2, 2026

Hari Bala, CTO for Health Information Systems at Solventum with 25+ years building scalable AI and data systems in healthcare. He discusses why trust is the foundation for AI adoption, clinical and workflow trust factors, speeding up care without sacrificing quality, cultural shifts needed for safe rollout, and practical use cases that reduce clinician burden and improve patient experience.

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INSIGHT

Three Pillars Of Trust Drive AI Adoption

Trust is multidimensional and essential for AI adoption in healthcare.
Hari Bala breaks trust into clinical accuracy/explainability, workflow time-savings, and emotional respect for clinician judgment.

INSIGHT

Reality Versus Myths About Healthcare AI

Common misconceptions: AI will replace clinicians, speed must sacrifice quality, and AI is only a tech problem.
Hari Bala reframes reality: AI augments decision-making, can improve consistency/safety, and is a cultural/management issue.

ANECDOTE

Clinicians In The Loop During Model Building

Solventum embeds clinicians throughout model development to prevent hallucinations and ensure accuracy.
Hari Bala describes using in-house clinicians in pre-prod and prod to fine-tune models and build trust before release.

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In this episode, host Sandy Vance chats with Hari Bala, the Chief Technology Officer for Health Information Systems at Solventum. Together, they explore how healthcare organizations can build trust and confidence around AI adoption, drawing on insights from Solventum’s recent global survey of healthcare professionals.

The research highlights a growing demand for AI alongside concerns that innovation could increase pressure on clinicians. Hari shares practical perspectives on how AI can support rather than overshadow providers, improve efficiency without compromising quality, and help organizations introduce new technologies in ways that feel safe and sustainable. Listen to learn how leaders can ensure clinicians feel comfortable incorporating AI into their daily workflows while improving the overall patient experience.

In this episode, they talk about:

The three key trust factors and why trust is the foundation for AI adoption
Why trust is the currency of successful implementation
The role of AI in improving patient care and clinician efficiency
How speed and quality can improve together rather than compete
Key findings from Solventum’s healthcare AI adoption survey
The cultural and mindset shifts required for successful implementation
The impact of AI on the patient experience
How leaders can evaluate potential technology partners

A Little About Hari:

Hari Bala joined Solventum as Chief Technology Officer for Health Information Systems in May 2025. He brings more than 25 years of experience building scalable, distributed systems using generative AI, data science, analytics, and machine learning across healthcare, cloud, and security.

Before Solventum, Hari led AI, data, analytics, and cloud transformation initiatives at GE Healthcare and Oracle Cerner. At Oracle, he helped establish the AI Services organization and led development of the Health Data Intelligence and Analytics platform, a near real-time, cloud-based population health solution, while advancing AI and machine learning tools for clinical use.

Earlier in his career, Hari spent nearly 19 years at Microsoft in leadership roles across Azure and several core enterprise technologies.